We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:
Contact us and tell us about your complaint, we will do our best to resolve it quickly and fairly.
You can contact us via the Complaints Officer at Bruce Insurance on 08 9382 5600 or put your complaint in writing and either email it to us at enquiry@bruce.com.au or send it to us at PO Box 887, Subiaco WA 6904.
Should you require assistance in accessing our complaints handling process, or lodging a complaint, we will provide appropriate accessibility and assistance as needed as set out in our Complaints Guide. Please let our office know if you would like this information provided to you via post, large font or in another format.
Bruce Insurance is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:
Australian Financial Complaints Authority
GPO Box 3, Melbourne, VIC 3001
Ph – 1800 931 678
Email – info@afca.org.au
Website – www.afca.org.au
