Simplify Your Insurance Claim Process

We’ve written an article to help you understand the claims process, how long it can take, and ways you can help to expedite the process. Click here for more information.

Your claim will take longer if no supporting documentation has been received.  It is best where possible, to send through supporting documentation at the same time the claim is lodged for a quicker response.

Proof of Ownership

This is required where property is stolen, lost or damaged.  A copy of the original purchase invoice is preferred, but insurers may also consider credit card statements, product manuals, original packaging, or photographs of the item.

Repair or Replacement Quotations

1. If the damaged property can be repaired, obtain a report from a reputable repairer stating the cause of the damage as well as how much they would charge the repairs. If possible, obtain two repair quotations.
2. If the damaged property is not repairable then ask the repairer to put this in writing, stating what they believe is the cause of the damage and obtain the cost of the nearest equivalent replacement.
3. If you require urgent replacement of items, please let us know when the claim is lodged.

Note: items which have broken down, due to age, wear and tear and in some cases where the motor exceeds a certain age, are not covered under Insurance Policies as this is considered maintenance/general wear and tear.  If you require further information in regard to this, please contact our office click here.

If there is another vehicle involved, please ensure you obtain:

• Drivers full name, address & phone number
• Drivers licence number & expiry
• Vehicle registration, make & model

If vehicle is being towed from the accident scene:

• Tow Company Name
• Tow drivers name
• Location where vehicle is being towed to
• Phone number

Insurers understand that claims happen and do not automatically penalise you by increasing your premium in the event of a claim.

When offering renewal terms insurers consider various risk factors on the policy, including the claims history.  An insurer may seek to increase the policy premium of section excess if there have been claims made on the policy, however this is dependent on the number of claims and/or the total cost of the claim(s).

We review your renewal terms each year to ensure a competitive premium and quality product and so any unwarranted increases in premiums or excess is always addressed.

If your business is registered for GST and you accept a cash settlement or are reimbursed by the Insurance Company, settlement will be excluding GST.  This means you will claim any GST paid on your next BAS.

You’ll reap the benefits of over 300 years of combined knowledge and expertise in all matters insurance.

We’ve been ranked as one of the top Insurance Brokers in Australia. Execution of your insurance strategy is seemly delivered by our dedicated client services teams. Our robust processes are documented, operationalised and delivered upon — every time.

Our clients’ insurance strategies are kept on track with regular check-ins and consistent communication. We provide you with regular reviews, claims support, contract review service, ongoing advice and risk management advice.

We invest in delivering customer care that’s a hefty cut above the rest. Our reputation as a trusted provider of bespoke insurance services is one we work hard to uphold, which we do consistently and successfully.